Privacy policy

Introduction

We at Survival Skills Vietnam Social Enterprise (hereinafter referred to as “our company”) have always strived to protect the privacy of our customers’ personal information. With the increasing collection of personal information from customers over the internet through user registration, rewards programs, user surveys, etc., proper management and protection of customers’ personal information is essential. Every effort has become more important in recent years.

Our company has established a “Privacy Policy” (seen below), and we are committed to managing our sites to ensure the safety and satisfaction of our customers by diligently pursuing measures to prevent unauthorized use, disclosure, modification, and more of personal information provided by our customers.

Definition of personal information:

Personal information is any information provided to our company that can be used to identify an individual such as first and last name, home, physical address, phone number, email address, or any information that uniquely identifies that individual.

Collection personal information:

When SSVN collects personal information over the internet. We follow the basic rule that such information is provided voluntarily. We will only collect personal information to the extent necessary to fulfill the purpose for which we collect the information. If you do not wish to provide the personal information we seek, you may refuse to do so at your sole discretion. In that case, you may not be able to access some of the services we offer through our company sites.

Purposes and limitations of using personal information:

When we request personal information, we will disclose in advance the purpose of collection and method of using the information. A general rule limits the use of personal information for the following purposes. There is also the possibility of using personal information for other purposes, such as statistical data in forms where the data is anonymous. These include:

• To provide goods or services that you desire.
• To improve services for you.
• To provide information about goods or services to you.

Policy of not disclosing personal information to third parties.

Our company will not disclose to third parties any personal information provided to us, except in the following cases:

1. You have agreed to disclose your personal information to third parties.
2. Your personal information must be disclosed to our affiliates, subsidiaries, or subcontractors with whom we have a confidentiality agreement with in order to carry out the purposes for which the information was collected. Example: Instruct a delivery service provider to deliver your package.
3. Your personal information has been processed into statistical data that will not reveal your identity.
4. The law requires disclosure.

Usage of direct mail

We will not use names, email addresses, physical addresses, etc., provided to us except as noted above for any direct mailings without your consent. However, if you have specifically agreed at the time of registration, we may use your email address to send you information such as a notification of you winning a prize.

Consult, correct, or delete personal information.

When you want to change personal information in our possession or want to have it corrected or deleted, please contact us via the inquiry channel via the company’s established procedures or email: info@survivalskills.vn . After verifying the identity of the person making the request, we will disclose to you, correct, or delete the information within a reasonable amount of time.

Customer Support Center

If you want to check your personal information, please contact the department that answered your question or via the contact details our company provided to you when you registered your personal information.

If you are not sure who to contact or if you would like to inquire about personal information you have provided on our website, please use the inquiry form.

Manage personal information

SSVN’s Website Administrator maintains strict management of the personal information collected and appropriate measures are taken to prevent use, disclosure, modification, or unauthorized change of that information. Where specific terms of use are posted on the site, those terms of use shall prevail over this Privacy Policy.

Processing of personal information

When you ask a question, request a catalog, or when we register participants, you will be asked to enter personal information on our website. We strive to protect personal information by implementing security controls based on this Privacy Policy.

In cases other than those mentioned above, you can access our website without having to disclose personal information.

Use web beacons

Web beacons are embedded in some pages on our website to check how many times specific pages have been visited. Statistical data received by web beacons is used to improve our website. For example, advertisements for websites that our partner companies operate on may be displayed based on your browsing history.

Usage of access logs

When you use our website, access logs including your IP address will be recorded. This information is used to track your visit to our website and is not used to identify users, except on pages that require user authentication.

Personal information pertaining to third party websites.

We are not responsible in any way for the collection of personal information on websites operated by other companies featured on our website.

Be aware

Our company strives to protect your personal information, however, we cannot guarantee the security of your information transmission to us. Each customer is responsible for the secure transmission of data. We recommend that you take data security precautions when connecting to the internet. Our company may change this Privacy Policy at any time. In this case, the Privacy Policy will be effective when posted on our company website.